Your information

What we collect

When you book we store your name, phone number, email, the service and time you chose, and any notes you type. If you book a colour we also store whether you ticked the patch-test box, and when.

If you book for someone else (for example a relative in the care home), we only keep what you type in the notes.

Why we keep it

We use it to run your appointment, to email you a confirmation or cancellation, and so Jenna can see her diary. That is part of providing the hairdressing you asked for.

A patch-test tick and notes such as “please keep the appointment calm” can be health-related. We only keep those so the service can be done safely. By sending the booking you agree we can keep that information for this purpose.

Who sees it

Jenna sees it in the salon diary. The website is hosted by Netlify. Bookings are stored by Supabase. Emails are sent by Brevo. They only use the information to run those services for us. We do not sell your details or use them for marketing lists.

How long we keep it

We keep appointment and patch-test records for six years. That matches common insurance and salon record-keeping. After that we delete them. Test or cancelled requests may be removed sooner.

Your rights

You can ask for a copy of what we hold, ask us to correct it, or ask us to delete it where we no longer need it. Message Jenna on Facebook and say what you need.

If you are not happy with how your information is handled you can contact the Information Commissioner’s Office at ico.org.uk.